Data Privacy Policy

Last updated: January 2026

This Data Privacy Policy (“Privacy Policy”) explains how Ranvier collects, uses, stores, and protects personal data when you access or use the Ranvier website, early access programme, and associated data platform (together, the “Services”).

 

This Privacy Policy should be read alongside the Terms & Conditions, which govern your use of the Services. If there is any conflict, this Privacy Policy applies to matters relating to personal data.

  1. Who We Are

Ranvier is the controller of personal data processed through the Services.

 

Ranvier provides diagnostic insight tools designed to support understanding of mood and emotional load. Ranvier is not a regulated medical device and does not provide medical diagnosis, treatment, or emergency care.

  1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to the Ranvier website

  • Individuals joining early access or waitlists

  • Users of the Ranvier data platform

  • Communications with Ranvier (email, forms, surveys)

 

It does not apply to third-party websites or services linked from Ranvier.

  1. What Data We Collect

We collect only data that is necessary to provide and improve the Services.

3.1 Information You Provide

This may include:

  • Name and email address

  • Messages or enquiries you submit

  • Early access or waitlist information

  • Questionnaire or self-reported context (where optional)

3.2 Diagnostic and Platform Data

If you use Ranvier tools, we may collect:

  • Sensory response inputs

  • Time-based or contextual data related to use

  • Derived insights generated by the platform

 

This data is used to provide diagnostic insight, not medical diagnosis.

3.3 Technical Data

We may automatically collect:

  • IP address

  • Browser and device information

  • Usage data (pages viewed, interactions)

 

This helps us maintain security and improve performance.

4. Things We Avoid

  • Sell, rent, trade, or monetise personal data to third parties

  • Share personal data for advertising, behavioural targeting, or marketing profiling

  • Use personal data for purposes unrelated to the operation and improvement of the Services

  • Build advertising profiles or cross-platform tracking identifiers.

  • Use personal data to make automated medical diagnoses, treatment decisions, or clinical recommendations

  • Share identifiable user data with insurers, employers, data brokers, or pharmaceutical companies

  • Combine user data with external datasets for unrelated commercial exploitation


Any research analysis or platform improvement is conducted using aggregated or pseudonymised data.


Ranvier’s systems are designed to minimise data collection and limit use strictly to diagnostic insight, product improvement, security, and legal compliance.

5. How We Use Your Data

We use personal data to:

  • Provide and operate the Services

  • Deliver diagnostic insight and platform functionality

  • Manage early access and communications

  • Improve accuracy, reliability, and user experience

  • Maintain security and prevent misuse

  • Comply with legal obligations

 

We do not use data to provide medical advice or clinical decisions.

6. Legal Bases for Processing (UK/EU)

Where UK GDPR or EU GDPR applies, we rely on one or more of the following:

  • Consent (e.g. early access, questionnaires)

  • Contractual necessity (providing Services you request)

  • Legitimate interests (platform improvement, security)

  • Legal obligations

 

You may withdraw consent at any time.

  1. US Privacy Rights (CCPA/ CPRA and Similar Laws)

If you are a US resident, you have the right to:

  • Know what personal data we collect

  • Access your personal data

  • Request deletion of your personal data

  • Opt out of certain data uses (where applicable)

 

Ranvier does not sell or share personal data as defined under California law.

 

Requests can be made using the contact details below.

  1. Data Sharing

We may share personal data only with:

  • Trusted service providers (e.g. hosting, security, analytics)

  • Professional advisers where legally required

  • Authorities if required by law

 

All third parties are bound by confidentiality and data-protection obligations.

 

We do not share data for marketing or advertising purposes.

  1. International Transfers

Your data may be processed outside your country of residence.

 

Where data is transferred internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses

  • Adequate data-protection frameworks

  • Technical and organisational security measures

  1. Data Security

We use industry-standard safeguards, including:

  • Encryption in transit and at rest

  • Access controls and authentication

  • Secure infrastructure and monitoring

 

No system is completely secure, but we take reasonable steps to protect your data.

11. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the Services

  • Meet legal or regulatory obligations

  • Resolve disputes or enforce agreements

 

When data is no longer required, it is securely deleted or anonymised.

12. Your Rights

Depending on your location, you may have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Request data portability

 

You can exercise these rights by contacting us.

13. Children's Data

Ranvier is not intended for use by individuals under 18 years of age.

 

We do not knowingly collect personal data from children.

14. Relationship to Medical Regulation (Important)

Ranvier processes data to provide diagnostic insight and measurement, but:

  • Does not provide medical diagnosis

  • Does not make treatment decisions

  • Does not operate as a regulated medical device

 

Data processing is designed to support insight and reflection, not clinical decision-making in isolation.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

 

If changes are material, we will take reasonable steps to notify users. Continued use of the Services means you accept the updated Privacy Policy.

16. Contact Us

Email: support@ranvier.ai

If you believe your data has been handled improperly, you may also have the right to contact your local data-protection authority.